|Booking in advance
We have the facilities in place to cover advanced bookings for all courier work.
Mobile data terminals
All our courier vehicles are equipped with mobile data terminals enabling efficient fleet management and fast, accurate transmission of job information.
If a pick-up request is later cancelled after a vehicle has already been despatched, a call fee will be charged.
Additional waiting time is charged in increments of 5 minutes.
Extra pick-up or delivery on the same run
For an extra pick-up or delivery on the same run, a fee will be charged.
Extra person to assist loading & unloading
In cases where an extra person is required to assist in the loading or unloading of a consignment, an additional fee per 5 minutes will be charged. The minimum charge is a 1/2 hour.
If a driver is required to pay for goods on your behalf, an additional fee will be charged. This service is available to regular account customers only. Payment for goods and C.O.D. Pick-Up fee is to be made to the driver.
Collections from and deliveries to the city block area bounded by Milligan Street, Wellington Street, Victoria Avenue and Riverside Drive incur an additional fee. This charge does not apply to jobs in the City Mall.
Collections from and deliveries to a city mall during restricted mall access periods incur an additional fee.
Subject to distance and road conditions, the Dash Service guarantees delivery of any item to anywhere in the metropolitan area within 1 hour from the time of pick-up request. The fee is extra on the standard rate.
Overnight holding fee
Where a client specifically requires the goods to be collected, held overnight and delivered the following morning, courier rates plus a one hour overnight holding fee apply.
Country rates are available on request.
Saturday and after hours rates
Saturday and after hours rates are available on request.
Pick-ups & deliveries on building sites
Due to strict controls that apply to entry of building sites, couriers must comply with the DOHSWA Act by wearing the correct safety gear. i.e. hard hat and safety boots. Booking in advance to cover this type of work would be appreciated.