| PEP Parcel Express is a network of parcel delivery routes serviced by a fleet of vehicles, covering the whole metropolitan area including all semi-rural and rural perimeter areas.
The pick-up and delivery frequency of the Parcel Express network provides a cost-effective alternative for many of those parcels normally distributed by a courier service.
Unlike a courier service where rates are calculated on distance, Parcel Express charges an economical rate per parcel.
A parcel is defined as being any item weighing up to 25kg or part thereof which can be easily carried by one person.
Parcel Express offers substantial savings in time and transport costs if you're sending a number of parcels every day to a variety of destinations throughout the metro area OR collecting parcels for return to you.
The service does not operate on weekends or public holidays.
How to use Parcel Express
The attached PDF contains a frequency chart listing all areas serviced in alphabetical order. This chart will tell you our pick-up and delivery frequency for each area. Download frequency chart.
The time at which a parcel will arrive at any one destination will vary depending on the pick up location, destination of the parcel and the time of the pick-up request.
The beauty of the Parcel Express system is that once the driver is familiar with your despatch routine - parcel pick-up requests may not need to be made. The driver simply calls in at the regular pick-up time.
How to arrange your parcel pick-up
To arrange a parcel pick-up simply ring the pick-up request number. If you ring before 5pm your goods will be collected the following morning OR if you ring before 12 noon your goods will be collected the same afternoon providing your area is scheduled for coverage at that time.
C.O.D. Deliveries
PEP will accept COD on your behalf for the cost of the goods. We do not accept COD for the actual delivery cost.
Delivery Frequencies
The delivery frequency to any suburb is subject to review from time to time. If you have any queries please ask our staff.
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